Orders will be shipped within 1 to 7 business days following receipt of the order.

Untracked shipments are sent via Canada Post. Please note that delivery times can take up to two weeks.

Tracked shipments are sent via various delivery companies such as UPS, Purolator, and Canada Post. A tracking number will be sent to you by email once your order has been dispatched. Delivery usually takes 1 to 4 days. All orders with free shipping will be sent with tracking.

Express tracked shipments are generally delivered within 1 to 2 days.

Orders placed online can also be picked up at our store free of charge. In-store pick-up is the quickest option to collect your jewelry.

We want you to be completely satisfied with your purchase. If for any reason you are not, you have 30 days after receiving your product to exchange or return it.

• The product must be unworn and returned in its original packaging.
• Exchanges can be made by mail at your expense or in-store.

For a return by mail at your expense, email info@sarahbijoux.ca to confirm the eligibility of the return. Once the return is accepted, you can send the jewelry to the following address:

SarahBijoux
5260 Boulevard Saint-Laurent
Montreal, QC, Canada
H2T 1S1

The refund will be made to the payment method used for the purchase.

Please note that refunds may take up to 10 business days to appear in your account, depending on each financial institution's processing times.

Sale or promotional products, special orders, custom-made jewelry and engraved pieces are neither exchangeable nor refundable.