Orders are shipped between 3 and 7 business days following the reception of the order.
Shipments without tracking are made with Canada Post. Please note that delivery times may take up to three weeks, considering the current pandemic situation.
Shipments with tracking for the greater Montreal area are made with Boxknight. In the order confirmation email you will receive a tracking number to locate the package on the Boxknight website. The delivery is made the day following the shipping confirmation. For other regions, shipping with tracking is done with Canada Post.
Please note that the Canada Post service is currently slower than usual. Trackable orders now arrive in 10 business days, sometimes even when packages are sent with Xpresspost.
SarahBijoux apologizes for any inconvenience this may cause you and is actively looking for a solution to make your orders arrive faster.
Thank you for your understanding
* If the delivery option to your country is not available, please contact me so that I can establish an exact price according to your location. You can do so by writing at email@example.com.
Pick-up at Solo Échantillons
For orders that are delivered to Solo Échantillons, there are no shipping charges.
You will receive an email confirming the shipment of your order, meaning that it is ready to be picked up at the boutique. Solo Échantillons is one of Sarahbijoux's sales points.
Show up with the order confirmation, in a paper or electronic version, and with a piece of ID and it's done!
Address: 1328 Laurier Avenue East Montreal, QC, H2J 1H3
Phone number: +1 (514)-521-7656
RETURN + EXCHANGE
For any problem with your order, for a return or an exchange, please contact SarahBijoux at the following address: firstname.lastname@example.org.
Returns and exchanges will be accepted up to 30 days after the shipping date of the order. You will have to pay the shipping fees for the return of the order.
Please note that if an error has been made by SarahBijoux, or if the pieces arrive damaged or missing, the return shipping costs will be covered by SarahBijoux.
For a return or an exchange to be accepted, the jewelry must be returned in its original envelope, must not have been worn and must be in the same condition as when received.